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If you have a question, for immediate answers please browse our extensive Support section that answers many frequently asked questions. If you can’t find the answer you are looking for, please let us know how we can help by using the form below.
Our customer service team is available to help you Monday – Thursday, 8 am – 5pm (CT).

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Our customer service team is available to help you Monday – Thursday, 8 am – 5pm (CT).

Information on this site is for informational purposes only and is not a substitute for medical advice.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

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What is the NewQ refund policy?

Our Satisfaction Promise

We will gladly issue a refund of the full product price if you are not completely satisfied with your purchase on NewQ.com.

To initiate the refund process request a Return Authorization (RMA) number within 60 days of purchase. To complete the refund process, you will need to return the remaining product to our warehouse. We will e-mail you our warehouse address along with your RMA number.

Please be sure your RMA number is prominently displayed inside the package. We are unable to process returns that don’t have a valid RMA number. We reserve the right to disallow a refund if we believe our return policy is being abused.

Kindly allow up to 15 business days (after we’ve received your package) for funds to be applied back to your debit or credit card.

We proudly offer free standard ground shipping when you purchase a product on our site. Customers occasionally elect to pay an additional fee for expedited shipping and handling. Please note that, like many other retailers, our refunds exclude such expedited fees and also the cost of return shipping.

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